H-Pass (Hospital Patient Access Support Services) has been providing innovative, results-oriented Patient Access Consulting and related financial consulting services to hospitals and healthcare systems since (2007). Our highly experienced team of consultants is committed to assisting our clients in sustaining long term financial stability through compliant, efficient Patient Access operations. We strive to ensure that our clients enjoy increased cash flow through accurate data capture, insurance verification, and front-end collection of patient financial responsibilities.

We staff each engagement with highly experienced, dedicated professionals, equipped with decades of healthcare, and financial management industry knowledge. We combine our foundation of expertise with a client-centered approach to navigate complex third-party regulations throughout the complete Patient Access process.

Our Vision

Providing a solution that effectively responds to the most enduring and overwhelming challenge of many hospitals – accurately completing the advanced registration process, insurance verification, collecting patient financial responsibilities upfront, and ensuring a quick, efficient and pleasant service experience when the patient arrives at the hospital.

Our Mission

"Implementing H-Pass to significantly improve hospital Patient Access benchmarks -- ensuring optimal collection of complete and accurate patient demographic information, comprehensive insurance verification and identification and collection of patient financial responsibility, while reducing associated denied claims and bad debt and increasing patient satisfaction by streamlining the process and decreasing the patient wait time".

Our People

Our team has extensive experience in patient access and healthcare reimbursement with an additional focus on customer service. Our staff is well-versed in patient access best practices and in our clients' business practices, culture, and needs. Each team member is educated on the importance of consistently delivering the high quality of customer contact our clients require.

Our Technology

H-Pass has implemented a scalable, technical infrastructure that can readily support growing client volume while delivering quality levels of service. Our patient contact centers feature state-of-the-art technologies, including workforce management systems and client web portals for real time access to customized client dashboards