What Do Customers Want?

Patients

  • Personalized service
  • One time data collection
  • Clean, confidential environment
  • Courteous, knowledgeable staff
  • Respect for their time and needs
  • No surprises!
 

Clinicians

  • Streamlined patient arrival experience
  • Convenient, coordinated scheduling of services
  • Minimal wait time
  • Consistent “on-time” communication
    Real-time patient information

Payers

  • Clean claim submission
  • Timely submission of data
  • Third party payer requirements met
  • Open communication with provider and payer
 

Other Staff

  • Staff responsive to streamlined access for patients
  • Accurate patient information
  • Environment that reinforces customer service
  • Effective training and recognition
  • Timely data entry by all accountable groups
  • Process ownership
  • Clinical partnership