FAQ

How does H-Pass work?

H-Pass incorporates People, Process and Technology, seamlessly integrating with existing hospital technical infrastructure.

After the doctor’s office or the patient schedules services, H-Pass processes the patient and completes the advanced registration process, verifying insurance, checking medical necessity and ABN notification, and identifying the patient financial responsibility via online system and/or phone call.  Patient is asked how they would like to fulfill payment of their co-pay or deductible. When the patient arrives at the hospital, it will only take 3 minutes to complete the Assignment of Benefits, Consent Forms and receive a bracelet.

What Patient Access problems do other hospitals experience?

We see a variety of problems with client hospitals:

• Inadequate staffing

• Lack of  staff dedicated to advance registration effort

• Insufficient training of staff

• Systems and processes inadequate and inconsistently applied

• Patient co-pay/deductible not identified and collected prior to service

How does H-Pass improve cash flow?

·     H-Pass improves data capture in the advanced registration process, reducing related denied claims by 80% and related bad debt by 50%

·     H-Pass improves upfront collection of co-pays from 3% to 50%

·     H-Pass eliminates  rework of denied claims and reduces collection effort

What is the satisfaction rate of H-Pass?

Surveys demonstrate a 96.6% rate of patient satisfaction with H-Pass.

What is H-Pass’ collection rate for co-pays and deductibles?

H-Pass collects 50% of the patient co-pays and deductibles.

Can you quantify the ROI of H-Pass for my hospital?

H-Pass can demonstrate from average national data and H-Pass improvement rates the financial benefit a hospital may realize.  We can share this information during your H-Pass presentation.

How can I get H-Pass information or schedule an H-Pass presentation?

You may contact us at:  info@h-pass.com with your request.