Front End Collections

Front End Collections

As patient financial responsibilities continue to rise, it is a must that providers take the necessary steps to change the culture from “Bill me later.” to “How can I take care of that today?” H-Pass will educate the patient of their financial responsibility very early in the advance registration process. H-Pass will also collect the balance due or facilitate financial counseling to identify an alternative payment resource.

This allows the patient and the hospital to make the needed arrangements to meet insurance policy requirements.

 

Success Metrics Best Practice Target Your Facility
POS Collections    
Collection of outpatient patient pay balances prior to service >75% ????
Total POS cash as a percentage of total cash > 2-3% ????
POS collections as percentage of net patient revenue > 2.5% ????