Patient Access Process Assessments

H-Pass’s team of experienced Patient Access Consultants will analyze all aspects of your current Patient Access operations and identify areas that require attention that may be going overlooked. We will deploy a team of specialists to visit your facility and observe the following areas:

  • Patient Scheduling
  • Insurance Verification
  • Pre-registration
  • Patient contact efforts
  • Upfront collections
  • Patient Intake
  • Financial counseling

We then complete a detailed operational assessment and provide a written assessment report and supporting work plan of recommendations for the creation, implementation and monitoring of workable solutions.


  • Written work plan that provides easy and effective process to implement and track suggested changes
  • Improved accuracy and more complete data capture
  • Increased cash flow via enhanced upfront collection efforts
  • Clear cut instruction regarding financial clearance policy changes or implementation
  • Improved patient convenience and satisfaction