Our Approach – H-Pass Process Flow

All scheduled patients are registered in advance with complete/accurate patient information - demographic, insurance verification and identification of patient financial responsibility, and medical information.

An Advanced Registration Process Including Data Capture

Our team of highly trained Patient Account Representatives contacts your patients regarding their appointments. During this conversation they educate them about their financial responsibility, verify demographic and insurance information, confirm pre-authorization for services, and pre-collect payments in advance of their scheduled appointment. We also provide real-time updates to your admission system, ensuring your records include the most up to-date information.  

This process also includes the following:

  • Up to date Insurance verification
  • Financial Counseling
  • Front end collection of patient financial responsibilities.

Advantages of H-Pass

  • Simplifies and optimizes patient through-put – 92% of non-urgent patients are registered and verified in advance
  • Increases accuracy of data capture – unbilled AR related to registration issues is reduced.
  • Increases cash flow – related denied claims and bad debt are reduced
  • Enhances patient experience – 17 minute patient registration wait time is reduced to 3 minutes.