Staff Training and Support

Lots of facilities struggle with finding and/or retaining the right people for the job. H-Pass can facilitate the proper training to help improve your current staff, enhance/develop financial clearance policies and procedures as well as provide the needed team members to augment or replace staff in the following areas.

  • Scheduling
  • Insurance verification
  • Confirmation of pre-certification / prior authorization
  • Pre-registration
  • Identification and collection of patient financial responsibility
  • Patient intake


Success Metrics Best Practice Target Your Facility
Financial Counseling    
Screening of high balance outpatients for financial assistance > 98% ????
Bad debt write off as a percentage of gross revenue < = 3% ????
Charity Care write offs as a percentage of gross revenue < = 3% ????
Total POS cash as a percentage of total cash > 2-3% ????